Head of Client Delivery

Head of Client Delivery (Client Success, Implementation, AI & GTM Systems – Remote, U.S. Hours)

About the Role

We’re hiring a

Head of Client Delivery

to own the

full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success .

This is a senior, hands-on role where you’ll lead

client delivery, manage implementations, and ensure measurable outcomes

using modern

AI-driven and GTM systems .

If you’ve led

client success, implementation, or solutions delivery in fast-moving environments

, and can balance

strategy with execution

, this role is for you.

Responsibilities

Post-Sales Delivery & Implementation

• Own the

end-to-end client delivery lifecycle

from post-sale handoff through onboarding and adoption

• Ensure clients achieve

measurable outcomes and time-to-value

• Oversee multiple

client implementations

while maintaining quality and timelines

Client Ownership & Accountability

• Act as the primary owner for

client success, satisfaction, and retention

• Serve as a

trusted advisor

to client stakeholders

• Manage

complex escalations

and lead resolution strategies

Technical & GTM Enablement

• Partner with

Sales, Product, and Engineering

on implementations and custom use cases

• Translate business goals into

technical workflows and execution plans

• Ensure

GTM systems, automation, and integrations

are optimized

Process Building & Optimization

• Build and refine

client delivery processes, playbooks, and SOPs

• Identify risks early and proactively

prevent delivery issues

• Help scale the

Client Delivery and Success function

Leadership & Collaboration

• Align cross-functional teams across

delivery, product, and go-to-market

• Contribute to

long-term strategy for retention and expansion

• Drive continuous improvement through

data, feedback, and insights requirements

• Senior-level experience in

Client Success, Implementation, Solutions Engineering, or GTM roles

• Strong understanding of

GTM systems, automation workflows, and integrations

• Experience working directly with clients in

high-stakes, outcome-driven environments

• Strong communication skills

with both

technical and non-technical stakeholders

• Proven problem-solving and

risk management capabilities

• Comfortable working

remote during U.S. business hours

Nice to Have

• Experience with

AI tools and automation platforms

(ChatGPT, Claude, Clay, etc.)

• Experience scaling

client delivery or post-sales functions

• Experience managing

complex technical implementations and integrations

• Bachelor’s degree in

Business, Engineering, Computer Science, or related field

Tools & Tech

• GTM and automation tools
• AI platforms (ChatGPT, Claude, Clay)
• CRM and client delivery systems
• Integration and workflow tools

Why Join

• Own and lead

client delivery and success at scale

• Work at the intersection of

AI, automation, and GTM systems

• Direct impact on

client outcomes, retention, and growth

• High-ownership leadership role in a fast-growing environment
• Fully remote role with strategic influence and execution responsibility

What Success Looks Like

• Strong

client onboarding and implementation success rates

• Faster

time-to-value and adoption milestones

• High

client satisfaction and retention

• Reduced delivery risks and escalations
• Growth through

account expansion and long-term client success

Apply Now

If you’re a

Head of Client Delivery who can own implementations, drive outcomes, and scale client success

, we’d love to hear from you.

Apply now and help build a high-performing, client-focused delivery function.

Originally posted on

Himalayas